Frequently Asked Questions (FAQs)

Where are you located?
PhoneSan™ HQ is located in New York City!

Do you offer any warranties or guarantees?
Yes. PhoneSan™ offers a 100%, no-questions-asked, 30-day guarantee on all products. We stand behind our products, so if something breaks or becomes damaged, we'll replace it free of charge.

How long will it take to receive my order?
All orders are shipped within 1-3 business days. The typical delivery timeframe is 7-22 days, depending on your location. All orders are shipped with a tracking number so you can track it every step of the way!

How can I track my order?
Once your order has been shipped, you will automatically receive an email with your order details and tracking number. For questions regarding shipping and order tracking, feel free to email us at phonesanco@gmail.com.

My package has not arrived yet, is this normal?
Due to high demand and international freight requirements, shipping may be delayed. If you have any questions or concerns about your order, please email us at phonesanco@gmail.com.

My order arrived damaged, can I get a refund?
In rare cases, products may become damaged in transit. If that's the case, please email us at phonesanco@gmail.com with pictures of the damage and we will replace your order and/or issue you a full refund immediately.

I am not satisfied with my order, can I return it?
Due to complexities with shipping, we do not accept returns. In the case that you are not satisfied with your order, email us at phonesanco@gmail.com and we will make it right immediately. We rely on repeat business and will do everything we can to make sure you are satisfied.

How do I contact you?
For fastest response, please email us at phonesanco@gmail.com. 99% of the time, we will get back to you within 24 hours.

Can I trust you?
Absolutely. We accept payment by credit card via the strongest financial encryption technology on the market, as well as via PayPal. Additionally, PhoneSan™ is constantly monitored by a team of customer service experts to ensure the utmost satisfaction of our customers.